The UGX Help Center is our Customer Portal (Service Desk) for any issue / request you have besides Mapping / Scripting and Modding.
The UGX Knowledge Base (also known as Wiki) is the place for often asked questions and troubleshooting guides, which might help you already before contacting us.
¶ Need Help?
we have various options to contact us.
¶ Registration Issues?
Write us an email or contact us via our Service Desk (more information below) and we will resolve any issues asap.
You can also join our UGX-Mods Discord Server and contact us there directly.
¶ Modding Issues?
- UGX Forum (make sure you choose the correct game board and correct help section)
- UGX-Mods Discord Server
¶ Contact Methods
¶ ... via Discord
Join our UGX-Mods Discord Server . Be sure to link your Discord account with your UGX-Mods account, instructions are here: https://www.ugx-mods.com/discord/
If you have issues with Discord linking, contact one of our UGX-Mods Discord admins or use another contact method below.
Otherwise please use the appropriate Discord room !
¶ ... via Service Desk
Simply visit the UGX Help Center Website and login or create a new account. Then choose your
¶ ... via Email
Simply write an email to [email protected] and let us know how we can help you.
This will create an issue on our Service Desk. If this is your first request, you'll get automatically an registration email, to set your name and password for our Service Desk account.
From now on, you can answer directly via the website , or simply reply to the email again.
¶ Response Time of our Service Desk
- general: 48h
- account / donation issues: 24h
- applications: up 7 days
- business inquiries: 48h
- (Please note that during holidays and during the weekend the response time might be longer / extended)